FAQ



How to figure out your Jump Rope Length?

How do I track my package?

Looking for an Rx Method Clinic in your area?

Is Your cable not the right length?

How to care for your new Rx Jump Rope?

Congratulations! You have just purchased your New Rx Jump Rope and your ready to RX your double unders. But before we get into the techniques in mastering the double under, let’s start by discussing the proper maintenance of your new rope.   We want your jump ropes to last, so here are four basic tips that will help your jump rope to have a long and healthy life.

  1. For optimum performance and to extend the life of your Rx Jump Rope, avoid using on concrete, asphalt, dirt, gravel or any other abrasive surface. Ideal surfaces are gymnasium floors, rubber coated/ matted floors, or PVC matting. We also suggest the Rx Jumping Mat
  2. Inspect your cable rope for tears in the covering. If any tears are noticed or wire cable is exposed, cease use immediately.
  3. Save the plastic cable ties that came with your Rx Jump Rope and after each use, wrap your Rx Jump Rope in a 6-8 inch diameter circle and clip twist ties to secure your rope. (as shown in the picture)
  4. NEVER bend, kink, or tie your Rx Jump Rope in a knot. Doing so will drastically reduce its efficiency and life span.

CARE INSTRUCTION - How to Store your Rx Jump Rope Properly: The best way to store your Rx rope is to leave one handle on the ground and roll it up like a garden hose. A 6 to 7 inch diameter is the recommended size roll. Your Rx handle is about about 6 inches long so you can use it as a measuring stick. Once rolled up apply each of the twist ties that came with your Rx rope near each handle and twist to lock them in. Then lay the handles across the cable and pop it in your Rx bag. Show your Rx rope love and it will love you back for many wods to come

How do I purchase a Gift Certificate?

In the shopping cart screen there is place to "ADD GIFT CERTIFICATE" above the Grand Total.

How do I get a custom logo on my Comprehensive Gym Package?

Guidelines for submitting your logo:  

PLEASE READ IF YOU WANT A CUSTOM LOGO

  1. All artwork (Logos) must be optimized for a black background as our logo tapes are printed on to black tape. Lighter colored logos work best.
  2. Your artwork will be placed in a rectangular space approximately 2 inches wide by 7/16 of an inch tall. Please make sure your artwork is designed to be horizontal and fits in the green box below. Your artwork does not need to fill the whole space, as we will repeat the design/pattern to fill the space as needed.
  3. Your artwork must be submitted in either an .jpg, .eps, .ai, .psd or .png file format and have all of its text converted to outlines. This allows us to open and view the artwork exactly as you wish it to be seen with out having the necessary fonts installed on our machines.
  4. If your artwork meets the minimum guidelines above, you can submit your artwork by using the "Choose File" button on the top right of the gym package page.
 
apg-logotape.jpg

How do I use a coupon code?

In your shopping cart screen there is place to "ADD COUPON" above the Grand Total.

How do I make a Return?

Have an issue with a product? Want to make a Return? Click here for Return Information

Please contact customer service at info@rxsmartgear.com or 619-655-3960

If you have already requested a return or exchange our address is:

Rx Smart Gear, Inc
1800 John Towers Ave, Suite B
El Cajon, CA 92020

Where do we collect Sales Tax?

Within the United States we are required to collect sales tax at checkout in a few states:

California (where our manufacturing headquarters are), Arkansas, Georgia, Hawaii, Illinois, Indiana, Maryland, Michigan, Minnesota, Nevada, North Carolina, and Ohio.

Internationally we are required to collect Sales Tax or VAT at checkout in:

Australia, Norway, and the United Kingdom.

* All sales tax/ VAT will be calculated at checkout and must be paid prior to shipment. For international shipments this does not include customs duties or taxes.

**International buyers can prepay duties and taxes at checkout by changing the flag in the bottom right corner of the website to your countries flag. At checkout you can prepay duties and taxes. If you choose not to prepay duties and taxes you will be required to pay before delivery is made.

Terms & Conditions

**All sales are final on Custom Products **
International customers are responsible for all customs, duties, taxes and tariffs.
Note that only business days count as shipping days. Please Allow 1-2 Business Days Processing Time to build your custom Rx Jump Rope

Manufacturer's Warranty:
All Rx Smart Gear products have been thoroughly inspected and found to be in proper operating condition upon shipment from the factory and is warranted to be free from any defect in workmanship and material that may develop within 60 days from date of purchase.

Any part or parts of the jump rope that prove defective within 60 days shall be replaced without charge providing such defect, in our opinion, is due to faulty material or workmanship and not caused by tampering, abuse, misapplication or improper use.

Using your Rx Jump Rope on concrete, asphalt, dirt, gravel or any other abrasive surface will automatically void the Manufacturer's Warranty.

The purchaser takes full responsibility to return the product back to Rx Smart Gear for inspection and/or repairs. Any alterations of the product made by anyone other than Rx Smart Gear renders this warranty null and void.

Shipping information:
*Shipping times may vary internationally and to AK, HI & US territories.
Deliveries may take longer, up to 21 business days for APO or FPO.
All Duties and Taxes are the responsibility of the customer and may be requested by the shipper upon delivery.
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.

Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.

Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.


RXSG VIDEOS

 

RX METHOD COMPREHENSIVE DOUBLE UNDER PART 1

 

 

RX METHOD COMPREHENSIVE DOUBLE UNDER PART 2-3

 

 

RX METHOD COMPREHENSIVE DOUBLE UNDER PART 4-5

 


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