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Exchange /Shipping

When you place an order with RX Smart Gear, each jump rope and replacement cable is custom measured, cut and built then packaged and shipped by a member of the RX team in El Cajon, California. We take great care in building your custom jump rope, and we want you to receive your custom RX Jump Rope or RX Replacement Cable exactly the way you ordered it. Because the RX Jump Rope and RX Replacement Cable are custom products, we do not accept returns for a refund. However, we understand that upon receiving your new rope, you may want a different cable weight, cable length or color, so we offer our customers a one-time Cable Exchange.

We stand behind our products and services and want you to be satisfied. We’ll always do our best to take care of our customers. If you receive the wrong product or your product is defective, please contact us immediately at info@rxsmartgear.com or 619-655-3960.


Exchanging your Cable:

Should you find that your cable length needs to be changed to better suit your body dimensions and jumping mechanics, Rx Jump Ropes will gladly exchange your undamaged cable for a period of two (2) weeks from the time of purchase. Undamaged refers to a cable that is free of scratches, debris or unnecessary markings on the coating and any bends or kinks in the length of the cable itself.  Kronos, Hades, and Zeus Cables cannot be exchanged.

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CLICK HERE TO EXCHANGE CABLE


Returns 

**This return policy excludes ALL jump ropes, replacement cables and other custom products.

If you are not 100% satisfied with your purchase, you may return any unused item in new condition within two (2) weeks of purchase. All items must include original packaging.  If you receive the wrong product or your product is defective please contact us. The customer is responsible for return shipping. Closeout item sales are final. No returns or exchanges.  (AAI products have a separate return policy;  Equipment must be unused. If it shows signed of used at all, return is denied. There is a 20% restocking fee (minimum $ 25.00) and the customer is responsible for shipping the item back to AAI)

 

Contact us at info@rxsmartgear.com or 619-655-3960


Shipping 

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A tracking number is provided with every order and will be emailed when your order has shipped.  If faster shipping is needed, please choose one of our expedited shipping options. Note that there are restrictions on some products, and some products cannot be shipped to international destinations, customer service will notify you if this is an issue. If an incorrect or incomplete address is provided when an order is placed, and the package is returned to us by the carrier, the customer will be responsible for the cost to reship the order.

Flat Rate/ Free Shipping (Monday - Friday Delivery)
Our Flat Rate/ Free (Orders over $55) Shipping combines the efficiency of UPS with the convenience of USPS. UPS picks up your package at our warehouse and delivers it to your local post office for final delivery to your mailbox or door by USPS within 5-7 business days after it leaves our warehouse. (Please allow 1-2 business days to prepare your order for shipment). Flat Rate/ Free delivery is the only service available for shipments to Alaska, Hawaii and U.S. territories, APO, FPO and P.O. Boxes.  All Rx Replacement cables ship via USPS First Class Mail.

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UPS Ground (Monday - Friday Delivery)
Orders sent UPS Ground are shipped only via UPS directly to your door and should normally arrive in 3-5 business days after it leaves our warehouse. (Please allow 1-2 business days to prepare your order for shipment.) Not available outside the contiguous 48 U.S. States. 

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Expedited Shipping Options

3-Day Select Delivery (Monday- Friday Delivery) 
Orders sent 3-Day Select Delivery are shipped via UPS. Orders received after on Friday, Saturday, Sunday and holidays will not ship until the next business day. Not available outside the contiguous 48 U.S. States. May not be available in all areas. Shipping times may vary to AK, HI & US territories.
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2nd Day Air Delivery (Monday- Friday Delivery) 
Orders sent 2nd Day Air Delivery are shipped via UPS and must be placed by 1pm Pacific Time. Orders received after 1pm on Friday, Saturday, Sunday and holidays will not ship until the next business day. May not be available in all areas. Shipping times may vary to AK, HI & US territories.
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Next Day Shipping (Monday- Friday Delivery) 
Orders sent Overnight are shipped via UPS and must be place by 1pm Pacific Time. Orders received after 1pm on Friday, Saturday, Sunday and holidays will not ship until the next business day. May not be available in all areas. Shipping times may vary to AK, HI & US territories.
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International Orders

Click on the flag at the top of any page and select your country. Place your order online as usual and enter the overseas shipping address. You can then view a shipping quote and see what the estimated duties, taxes and brokerage fees will be.  Duties, taxes and brokerage fees are the responsibility of the purchaser. You can choose to pre-pay these fees.  If you pre-pay fees no other fees will be collected during delivery.  If you choose to not pre-pay duties, taxes, and brokerage fees they will be collected at time of delivery, no refund will be given if you deny delivery. If you have any questions, please feel free to call customer service at 1-619-655-3960.
 
Orders shipping to Canada (Monday- Friday Delivery) 
Orders sent to Canadian adresses are shipped via UPS Express/ Expedited. Orders received after 1pm on Friday, Saturday, Sunday and holidays will not ship until the next business day. Duties, taxes and brokerage fees are the responsibility of the purchaser.
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Orders shipping to all other International Countries (Monday- Friday Delivery) 
Orders sent to international addresses are shipped via UPS Express/ Expedited or DHL. Orders received after 1pm on Friday, Saturday, Sunday and holidays will not ship until the next business day. Duties, taxes and brokerage fees are the responsibility of the purchaser.
 
APO Orders
All APO orders will be shipped using USPS. Once USPS deliveries the shipment to the Army Post Office (APO) no tracking will be available. Shipping times cannot be guaranteed.

Using the flag at the top of any page choose the USA Flag.  Include the unit and APO/FPO/DPO in the Suburb/City field (Air/Army Post Office™, Fleet Post Office or Diplomatic Post Office) with the 9-digit ZIP Code (if one is assigned). For example...

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*All shipping times are subject to change due to weather, disaster, or other unforeseen circumstances. Any shipment using the postal service USPS is not guaranteed and Rx Smart Gear's obligation ends when the shipment is delivered to the United States Postal Service.  

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